Refund policy

Last Updated: 2026-04-30

This Refund and Return Policy explains how refunds, returns, and cancellations are handled for purchases made through the Quizzite website.

1. General Policy

Because Quizzite sells a combination of digital products, subscription services, and physical merchandise, different refund rules apply depending on the product type. Please read the sections below carefully before making a purchase.

All purchases are subject to this Policy and our Terms of Service.

2. Digital Products

Digital products include downloadable trivia games, game packs, and other digital content.

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All digital sales are final.
Refunds are only available if a digital file is defective or inaccessible and the issue cannot be resolved after contacting support.
Once a download link has been accessed or delivered, the purchase is considered complete.

Digital products are licensed, not sold, and are intended for in‑person trivia use only.

3. Subscription Services

Subscriptions provide recurring access to licensed trivia content.

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Subscription plans renew automatically unless canceled prior to the next billing date.
Subscription fees are non‑refundable once billed, including partially used billing periods.
Canceling a subscription prevents future charges but does not retroactively refund previous payments.

4. Physical Products – Print‑on‑Demand (Printify)

Some Quizzite merchandise is produced and fulfilled by third‑party print‑on‑demand providers such as Printify.

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We accept refunds or replacements only for items that arrive damaged, misprinted, or defective.
Requests must be submitted within 7 days of delivery and must include a description of the issue and photographic evidence.
We do not accept returns or offer refunds for reasons such as incorrect sizing, buyer’s remorse, or normal wear and tear.

Because these products are made to order, they cannot be restocked.

5. Physical Products – Fulfilled by Quizzite

Some physical items are fulfilled directly by Quizzite and ship from Everett, Washington.

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Refunds or replacements are available only for defective or incorrect items.
Claims must be submitted within 7 days of delivery.
Items must be unused and in original condition unless the issue is a defect or error on our part.

We do not accept returns for buyer’s remorse or improper use.

6. Shipping Costs

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Shipping and handling charges are non‑refundable, except where required by law or when a replacement or refund is approved due to our error.
Customers are responsible for providing accurate shipping information.
We are not responsible for lost or delayed shipments caused by carriers, customs, weather, or incorrect addresses provided at checkout.

7. How to Request a Refund or Replacement

To request a refund or replacement, contact us at:

Email: support@quizzite.com

Please include:

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